Returns & Refunds
At Urban Farmer Seeds, your satisfaction is guaranteed. Should you need to return or exchange an item, please refer to the following guidelines.
- All returns must be approved before they can be processed. Please call 317-600-2807 or email customerservice@ufseeds.com to request a return.
- If we shipped you the wrong product or it arrived defective or damaged, we will send a replacement at no charge or refund the full purchase price, provided the item is returned to us in its original packaging.
- If you ordered the wrong item, wrong size, or simply changed your mind, we will refund the purchase price minus the shipping cost, provided the item is returned to us in its original packaging.
- Seed . We will accept authorized returns within 60 days of the original order ship date.
- Live Plant Material . We cannot accept returns of live plants. If you receive a damaged plant, please contact us immediately.
- Special Orders . All special orders are considered custom orders and are nonrefundable.
- Once we receive your return, we will process your refund and issue a credit. f you paid by credit card, the credit will be applied to your credit card account. Please note that it can from 2–7 business days for the credit to post, depending upon your credit institution’s policies. If you paid by check or money order, a refund check will be mailed to you.
Urban Farmer Returns Address:
Urban Farmer
Return Department
120 E 161st Street
Westfield, IN 46074
